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4 Years and Forward Momentum

It's my four-year anniversary into entrepreneurship, and I can't help but feel a bit reflective.  It has been the most challenging and rewarding endeavor of...
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Are Your Customers in the Loyalty Loop?

The value proposition is a whole lot more powerful when customers start evangelizing it. Today, on average, 57% of a purchase decision is complete before...
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5 Keys to Counter a Slow Start

Professional sales people understand the importance of getting off to a fast start to the fiscal year.  Momentum matters. This is the last day of...
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Learning to Compete Through Sibling Rivalry

It was still dark outside as we walked over the hill toward the football field.  Just after 6:00 am last Friday on a brisk Texas...
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The Art of Anticipation

Anticipation is the key ingredient to creating a remarkable customer experience.  When a customer is met with the surprise and delight of having their unexpressed...
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Live The Legacy

Today as we recognize and honor Dr. Martin Luther King, Jr. and his legacy, these 10 lessons serve as an inspirational reminder of the opportunity...
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Sharing Is Caring

Big news out of Facebook this week with the introduction of Graph Search, a new search tool for finding people, photos, places and interests in a way...
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Where Do Good Ideas Come From?

Good ideas can come from anywhere.  The challenge is creating an environment that invites people to contribute their very best thinking in a way that...
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43 Reasons to Buy What You’re Selling

I've talked about the sales and marketing of professional sports on this blog before. It's a very competitive environment, where people have to blend sharp...
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The Gift of Leadership

Have you ever worked for an extraordinary leader? I have.  It can be a life-enhancing experience. Leadership is an awesome responsibility.  The best leaders are...
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Making New Year’s Resolutions for Impact in 2013

I received an e-mail this morning inviting me to join the Resolution Revolution.  I'm all in.  I have been writing about resolutions for a few...
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Top 10 Posts of the Year

Thank you for your readership in 2012! During my year-end review I spent a little time reviewing the most popular posts published on the blog...
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Sustainable Growth Starts Here.

Let's do this.