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How are other people experiencing your brand?
Consider your brand experience. Your personal brand experience. How do other people you may care to impact or influence experience your brand? They do a...
The Eggshell Relationship: What Should I do?
I've commented on the kind of leadership and relationships that when sustained with consistency cultivate a passion culture. I've also cautioned against the fragile nature...
Work is an Emotional Experience
Today's work experience is fueled with emotion. The means in which you provide for your family, the community you live in, the evolution of your...
Best Friends at Work
SueAnn & Roberta: Continental Airlines Dynamic Duo Meet SueAnn and Roberta. They are a dynamic duo delivering extraordinary service for Continental...
Accelerate 2011
If you are in a New Year state of mind you may be 'resolutioning' sometime over the next few days. To support resolution readiness and...
Ghandi on Vacation
Once Mohandis Ghandi was asked, "You have been working at least 15 hours a day, every day, for almost 50 years. Don't you think it's...
Sarcasm
There are people that revel in the sarcastic or "snarky" sense of humor. Whether it be in the context of personal or professional relationships it's...
Giving the Gift of Happiness in Terminal D
Lily Olson - Pouring Happiness in Terminal D It's Christmas Eve and I am in the Minneapolis-St. Paul International Airport. Heading...
You Are Here: The Art of Presence
Be present. A worthwhile consideration that often proves challenging amid a steady stream of distraction temptation. The ping of the in box or vibrate on...
Man in the Arena
20 months ago I set out on a journey. To start my company and reinvent myself. If you are someone who has or ever does...
My Dad & His Fight
Tuesday night, I got into Cleveland late. After a 45-minute taxi through the blizzard to Aurora, Ohio, I caught the tail end of the Jimmy...
It’s Not Your Fault: A Story About Career Transition
I am lucky. I got to spend the last 12 months traveling the country (and the one directly north) sharing my ideas, insights and experiences...