Exceptional Customer Service for C-Level Executives
I was on the West Coast for an engagement with San Diego SHRM last week. My hosts were kind enough to treat me to lunch at C Level, a Cohn Group...
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Why Everyone Ignores Your Email Sales Pitch
While cold calling might be dead, cold e-mailing isn’t. In fact, judging from my inbox it’s sharply on the rise. I know sales professionals that live...
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Lawrence F. Flick IV: The Entrepreneurial Journey
I recently had the opportunity to spend the day with a very successful and inspiring entrepreneur, Lawrence F. Flick IV. The chairman and CEO of...
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4Years and Forward Momentum
It’s my four-year anniversary into entrepreneurship, and I can’t help but feel a bit reflective. It has been the most challenging and rewarding...
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Are Your Customers In The Loyalty Loop?
The value proposition is a whole lot more powerful when customers start evangelizing it.
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5 Keys to Counter a Slow Start in Sales Performance
Professional sales people understand the importance of getting off to a fast start to the fiscal year. Momentum matters. This is the last day of...
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Learning To Compete Through Sibling Rivalry
It was still dark outside as we walked over the hill toward the football field. Just after 6:00 am last Friday on a brisk Texas morning. The plan had...
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Improving Customer Service: The Art of Anticipation
Anticipation is the key ingredient to creating a remarkable customer experience. When a customer is met with the surprise and delight of having their...
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Martin Luther King Jr.: Live the Legacy
Today as we recognize and honor Dr. Martin Luther King, Jr. and his legacy, these 10 lessons serve as an inspirational reminder of the opportunity we...
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Why Facebook’s Social Graph Matters to Business
Big news out of Facebook this week with the introduction of Graph Search, a new search tool for finding people, photos, places and interests in a way...
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Where Do Good Ideas Come From?
Good ideas can come from anywhere. The challenge is creating an environment that invites people to contribute their very best thinking in a way that...
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43 Reasons to Buy What You’re Selling
I’ve talked about the sales and marketing of professional sports on this blog before. It’s a very competitive environment, where people have to blend...
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New Year’s Resolutions for Impact in 2013
I received an e-mail this morning inviting me to join the Resolution Revolution. I’m all in. I have been writing about resolutions for a few years.
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