Are Your Customers In The Loyalty Loop?
The value proposition is a whole lot more powerful when customers start evangelizing it.
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5 Keys to Counter a Slow Start in Sales Performance
Professional sales people understand the importance of getting off to a fast start to the fiscal year. Momentum matters. This is the last day of...
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Learning To Compete Through Sibling Rivalry
It was still dark outside as we walked over the hill toward the football field. Just after 6:00 am last Friday on a brisk Texas morning. The plan had...
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Improving Customer Service: The Art of Anticipation
Anticipation is the key ingredient to creating a remarkable customer experience. When a customer is met with the surprise and delight of having their...
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Martin Luther King Jr.: Live the Legacy
Today as we recognize and honor Dr. Martin Luther King, Jr. and his legacy, these 10 lessons serve as an inspirational reminder of the opportunity we...
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Why Facebook’s Social Graph Matters to Business
Big news out of Facebook this week with the introduction of Graph Search, a new search tool for finding people, photos, places and interests in a way...
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Where Do Good Ideas Come From?
Good ideas can come from anywhere. The challenge is creating an environment that invites people to contribute their very best thinking in a way that...
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43 Reasons to Buy What You’re Selling
I’ve talked about the sales and marketing of professional sports on this blog before. It’s a very competitive environment, where people have to blend...
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New Year’s Resolutions for Impact in 2013
I received an e-mail this morning inviting me to join the Resolution Revolution. I’m all in. I have been writing about resolutions for a few years.
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Top 10 Posts of the Year
Thank you for your readership in 2012! During my year-end review I spent a little time reviewing the most popular posts published on the blog this...
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5 Time Management Tips for Better Networking
“Coffee Shopping” is how I describe loosely defined, networking meetings and business introductions — which mostly seem to take place in the...
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Are You a Chief Experience Officer?
Today’s post is by Lynn Mandinec, the business manager at Ryan Estis & Associates. She’s worked with Ryan for more than 20 years and helps match...
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Understanding the “How” Advantage
Did I help somebody today without expecting anything in return?
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How The Sales Pro Uses December to Jump Start a New Year
Tis the season! December represents a natural slowdown in the pace of business as people begin to embrace the holiday spirit. Top producers know this...
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