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Exceptional Customer Service for C-Level Executives
I was on the West Coast for an engagement with San Diego SHRM last week. My hosts were kind enough to treat me to lunch...
Why Everyone Ignores Your Email Sales Pitch
While cold calling might be dead, cold e-mailing isn't. In fact, judging from my inbox it's sharply on the rise. I know sales professionals that...
Lawrence F. Flick IV: The Entrepreneurial Journey
I recently had the opportunity to spend the day with a very successful and inspiring entrepreneur, Lawrence F. Flick IV. The chairman and CEO of...
4Years and Forward Momentum
It's my four-year anniversary into entrepreneurship, and I can't help but feel a bit reflective. It has been the most challenging and rewarding endeavor of...
Are Your Customers In The Loyalty Loop?
The value proposition is a whole lot more powerful when customers start evangelizing it. Today, on average, 57% of a purchase decision is complete before...
5 Keys to Counter a Slow Start in Sales Performance
Professional sales people understand the importance of getting off to a fast start to the fiscal year. Momentum matters. This is the last day of...
Learning To Compete Through Sibling Rivalry
It was still dark outside as we walked over the hill toward the football field. Just after 6:00 am last Friday on a brisk Texas...
Improving Customer Service: The Art of Anticipation
Anticipation is the key ingredient to creating a remarkable customer experience. When a customer is met with the surprise and delight of having their unexpressed...
Martin Luther King Jr.: Live the Legacy
Today as we recognize and honor Dr. Martin Luther King, Jr. and his legacy, these 10 lessons serve as an inspirational reminder of the opportunity...
Why Facebook’s Social Graph Matters to Business
Big news out of Facebook this week with the introduction of Graph Search, a new search tool for finding people, photos, places and interests in a way...
Where Do Good Ideas Come From?
Good ideas can come from anywhere. The challenge is creating an environment that invites people to contribute their very best thinking in a way that...
43 Reasons to Buy What You’re Selling
I've talked about the sales and marketing of professional sports on this blog before. It's a very competitive environment, where people have to blend sharp...
The Gift of Leadership
Have you ever worked for an extraordinary leader? I have. It can be a life-enhancing experience. Leadership is an awesome responsibility. The best leaders are...
New Year’s Resolutions for Impact in 2013
I received an e-mail this morning inviting me to join the Resolution Revolution. I'm all in. I have been writing about resolutions for a few...
Top 10 Posts of the Year
Thank you for your readership in 2012! During my year-end review I spent a little time reviewing the most popular posts published on the blog...