The ECCO Shoes Service Mindset
Last week, I visited the US headquarters of ECCO Shoes. Before speaking with the ECCO team, I sat down with Dave Quel, President of ECCO USA, to...
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Wall Street Excess: My Interview with Turney Duff
Turney Duff spent 15 successful, addictive, tumultuous years working on Wall Street. After earning millions of dollars and finding himself in rehab...
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Culture Is a Reflection of How We Lead
Raiffeisen Bank headquarters At the beginning of June, I got an email about delivering a keynote on Friday, June 28…in Romania. I was due for a...
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3 Questions to Ask After a Sales Engagement
You hang up the phone. You press “Send” on an email. You hop in a cab after a lunch meeting.
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The Responsibility Project: Interview With Liberty Mutual
Responsibility is a core value at Liberty Mutual Insurance — one that the company expressed in a 2006 TV commercial that highlighted the concept of...
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The Performance Review: Interview with Adobe’s Donna Morris
How much does your annual performance review process cost your company, in dollars and man hours? What are the benefits and lasting effects of annual...
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5 Lessons I Learned from Starting a Business
I have been getting asked the same question a lot lately. I get a version of the question after almost every speaking engagement I deliver. The...
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Culture is the Character of an Organization
I recently sat down with SmartBrief leadership editor James daSilva to talk company culture. His questions about culture included:
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Customer Experience Sells
A recent buying experience reminded me just how important Brand Ambassadors are to the sales process.
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Build a Strong Sales Organization with Strong Competitors
Yesterday I was trading notes with my business manager Lynn, when she shared that she was entering the Dirty Girl mud run competition with a group of...
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5 Hiring Mistakes to Avoid
When I was working my way up through a sales organization, I looked forward to growing from running my territory to leading an entire region. When I...
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Great Leaders Share Information & Help Employees Grow
Every great leader wants to inspire his or her employees and put them in a position to succeed. Our new white paper, “Winning with Culture: How...
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The Legends Way
Just after 7 a.m. last Tuesday, I stepped onto the turf at Cowboys Stadium. The seats were empty, but the perspective coming through the tunnel into...
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