The Trust Gap
This week I had the great privilege of working with AgStar Financial Services, one of the Twin Cities’ Top Places to Work (for 3 consecutive years)....
What Gifts Are You Giving?
We don’t succeed alone. Odds are, someone reached out and contributed in a significant way to help you become the leader, person and professional...
The ECCO Shoes Service Mindset
Last week, I visited the US headquarters of ECCO Shoes. Before speaking with the ECCO team, I sat down with Dave Quel, President of ECCO USA, to...
Wall Street Excess: My Interview with Turney Duff
Turney Duff spent 15 successful, addictive, tumultuous years working on Wall Street. After earning millions of dollars and finding himself in rehab...
Culture Is a Reflection of How We Lead
Raiffeisen Bank headquarters At the beginning of June, I got an email about delivering a keynote on Friday, June 28…in Romania. I was due for a...
3 Questions to Ask After a Sales Engagement
You hang up the phone. You press “Send” on an email. You hop in a cab after a lunch meeting.
The Responsibility Project: Interview With Liberty Mutual
Responsibility is a core value at Liberty Mutual Insurance — one that the company expressed in a 2006 TV commercial that highlighted the concept of...
RockStar Selling: 5 Star Traits
What makes a salesperson a rock star?
Giving Is Good For Business
He knew absolutely nothing about shoes.
The Performance Review: Interview with Adobe’s Donna Morris
How much does your annual performance review process cost your company, in dollars and man hours? What are the benefits and lasting effects of annual...
5 Lessons I Learned from Starting a Business
I have been getting asked the same question a lot lately. I get a version of the question after almost every speaking engagement I deliver. The...
Culture is the Character of an Organization
I recently sat down with SmartBrief leadership editor James daSilva to talk company culture. His questions about culture included:
Customer Experience Sells
A recent buying experience reminded me just how important Brand Ambassadors are to the sales process.
Build a Strong Sales Organization with Strong Competitors
Yesterday I was trading notes with my business manager Lynn, when she shared that she was entering the Dirty Girl mud run competition with a group of...
5 Hiring Mistakes to Avoid
When I was working my way up through a sales organization, I looked forward to growing from running my territory to leading an entire region. When I...