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Video: Navigating the New World of Leadership
It’s no secret that the experience economy is disrupting the status quo. When the market moves, leaders are faced with the difficult task of staying...
Best of Breed 2013: Leading Breakthrough Sales Performance
Two weeks ago I had the opportunity to give a talk at the 2013 Best of Breed Conference. I spoke about the future sales model...
How Darden Restaurants Surprises and Delights Employees
This summer, I had the honor of speaking to a group of managers from Darden Restaurants at St. Regis Monarch Beach. These general managers had...
Respect the Moment
My walk through the City of God (Rio de Janeiro) ranks among my most memorable travel experiences. Last week, I was excited for a return...
Chief Experience Officer
Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?...
I’m a Working Mother & There Is No Such Thing as Work-Life Balance
Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn works closely with REA clients to design the right program and...
How Will You Be Remembered?
Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...
6 Keys to Overcoming Internal Resistance
Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn and Ryan have worked together for more than 20 years, and...
How to Do Better Under Pressure
How do you prepare for moments of major opportunity – and perform under major pressure? I had the opportunity to talk with one of the...
5 Keys to Get a Better Return on Sales Training
The best sales organizations invest in creating a culture of continuous learning. But how do you know when you are getting a good return on...
Do Customers Respond To Your Email Pitch?
I recently received a long email pitch that included links to an online portfolio of work, website, blog and corresponding articles. Following his robust introduction,...
Taking the Leap: A Career Transition Story
I want to share a story that has inspired me this week. If you are on the cusp of a career transition or on the...