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People First. Strategy Second.

I was sitting in the audience of 15,000 yesterday eagerly anticipating the entrance of leadership and performance catalyst Jim Collins for his his keynote at...
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Next Week is BIG

The stars aligned and I am fortunate enough to have the opportunity to spend time with my two favorite Associations in the same week. On...
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Top Producers

I have a pretty good view from the office this morning in St. Thomas.  Even better, I've been fortunate to spend a few days around...
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Are You Listening?

I wasn't listening.  Not for a long time.  Not what I now consider to be effective, expert listening. I was distracted.  Focused on my own...
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Are You Ready?

The question was posed to me in an email last night around 10 pm.  A meeting planner producing a big event in Minneapolis today had...
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Change Starts With You

Today I will be teaching our course on Collaborative Leadership to a small group of executives.  The conversation will emphasize the evolution in leadership practices...
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There’s No Place Like Home

Lesson #1 I am spending a few days in the hometown.  A Town was a pretty good place to grow up. I can walk outside,...
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Customer Experience is a Contact Sport

I had the good fortune of delivering the Day 2 keynote address this morning at the International Customer Management Institute ACCE 2012 Conference & Expo....
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Pass the Sledgehammer

I glanced over at Don MacPherson.  He didn't look much better than I was feeling.  A few minutes past 8:00 am we were both standing...
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Who Gets The Credit?

Who cares? Turns out a lot of people. So often, we set it up that way (contracts, incentives, scorecards, KPI's etc). When competing for credit...
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A Day Discussing Business Performance in Minnesota

I do a fair amount of  keynote speaking. That means I usually have 60 -90 minutes. A short time to inspire action.  Initiate change.  Make...
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4 Keys to Developing a More Collaborative Leadership Style

The world of work is a complicated place. Technology, globalization and the great recession have accelerated the pace of change and brought about category disruption,...
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Sustainable Growth Starts Here.

Let's do this.