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How to Get the Most Out of Feedback

One of the benefits of my business is the feedback loop available from our live events. I usually know exactly how the customer felt about...

Employer Branding Around the World

When it comes to employer branding, there’s no one who knows his stuff better than Brett Minchington. Brett is the founder of Employer Brand International,...

Video: Navigating the New World of Leadership

It’s no secret that the experience economy is disrupting the status quo. When the market moves, leaders are faced with the difficult task of staying...

Best of Breed 2013: Leading Breakthrough Sales Performance

Two weeks ago I had the opportunity to give a talk at the 2013 Best of Breed Conference. I spoke about the future sales model...

How Darden Restaurants Surprises and Delights Employees

This summer, I had the honor of speaking to a group of managers from Darden Restaurants at St. Regis Monarch Beach. These general managers had...

Respect the Moment

My walk through the City of God (Rio de Janeiro) ranks among my most memorable travel experiences. Last week, I was excited for a return...

Chief Experience Officer

Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?...

I’m a Working Mother & There Is No Such Thing as Work-Life Balance

Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn works closely with REA clients to design the right program and...

How Will You Be Remembered?

Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...