All
- All
- Customer Experience
- Innovation
- Leadership
- Personal Growth
- Sales Performance
Next Week is BIG
The stars aligned and I am fortunate enough to have the opportunity to spend time with my two favorite Associations in the same week. On...
Top Producers
I have a pretty good view from the office this morning in St. Thomas. Even better, I've been fortunate to spend a few days around...
Are You Listening?
I wasn't listening. Not for a long time. Not what I now consider to be effective, expert listening. I was distracted. Focused on my own...
Are You Ready?
The question was posed to me in an email last night around 10 pm. A meeting planner producing a big event in Minneapolis today had...
Change Starts With You
Today I will be teaching our course on Collaborative Leadership to a small group of executives. The conversation will emphasize the evolution in leadership practices...
There’s No Place Like Home
Lesson #1 I am spending a few days in the hometown. A Town was a pretty good place to grow up. I can walk outside,...
Customer Experience is a Contact Sport
I had the good fortune of delivering the Day 2 keynote address this morning at the International Customer Management Institute ACCE 2012 Conference & Expo....
Pass the Sledgehammer
I glanced over at Don MacPherson. He didn't look much better than I was feeling. A few minutes past 8:00 am we were both standing...
Who Gets The Credit?
Who cares? Turns out a lot of people. So often, we set it up that way (contracts, incentives, scorecards, KPI's etc). When competing for credit...
A Day Discussing Business Performance in Minnesota
I do a fair amount of keynote speaking. That means I usually have 60 -90 minutes. A short time to inspire action. Initiate change. Make...
4 Keys to Developing a More Collaborative Leadership Style
The world of work is a complicated place. Technology, globalization and the great recession have accelerated the pace of change and brought about category disruption,...
Make Your Move
Lesson #22 I walked into my neighborhood coffee shop this morning. Peter asked me how business was going. It offered me the opportunity to chat...