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Chief Experience Officer
Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?...
I’m a Working Mother & There Is No Such Thing as Work-Life Balance
Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn works closely with REA clients to design the right program and...
How Will You Be Remembered?
Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...
6 Keys to Overcoming Internal Resistance
Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn and Ryan have worked together for more than 20 years, and...
How to Do Better Under Pressure
How do you prepare for moments of major opportunity – and perform under major pressure? I had the opportunity to talk with one of the...
5 Keys to Get a Better Return on Sales Training
The best sales organizations invest in creating a culture of continuous learning. But how do you know when you are getting a good return on...
Do Customers Respond To Your Email Pitch?
I recently received a long email pitch that included links to an online portfolio of work, website, blog and corresponding articles. Following his robust introduction,...
Taking the Leap: A Career Transition Story
I want to share a story that has inspired me this week. If you are on the cusp of a career transition or on the...
I Closed This Sale on Twitter Last Week
Last week, I was preparing to head west to keynote the annual Sacramento Area Human Resources Association conference. I was excited to see Sacramento for...
5 Qualities of a Good Sales Team Leader
The traits of a good sales producer and the qualities of a good sales team leader are very different. As a sales producer, the job...
8 Rookie Management Mistakes to Avoid
Welcome to leadership. You're now a manager, with direct reports. Congratulations! I moved into my first formal leadership role in my late 20s. I was...
5 Keys To Convert A Warm Lead
How do you respond when a warm lead hits your email inbox? A warm lead is the most precious gift a sales organization can receive....