All
- All
- Customer Experience
- Innovation
- Leadership
- Personal Growth
- Sales Performance
The Status Quo
I sat down for lunch recently with a friend who I hadn't seen in some time. When I asked how things were going he replied,...
Are You Fundamentally Sound?
I am in flight to Miami this morning for a dinner keynote with area business leaders and the outstanding membership of GMSHRM. During our Passion...
Father’s Day Phone Call & Choice
I'll spend today like most Sunday's. A little coffee. Kindle. Acoustic sunrise. A little work. A run by the river. But there will be those...
The Over Promise
15 minutes early or 5 minutes late for the meeting? Thoroughly prepared or learning on the fly? A day before the deadline or two hours...
The Sales Cycle & The Social Shift
I was talking to a friend and respected colleague last week. As a Senior Vice President of Sales he was lamenting the unfavorable market conditions. ...
Prepare Like a Professional Artist
I had the good fortune of attending the Lenny Kravitz & U2 show last weekend. Whatever your taste in music, this "experience" can't be understated. ...
Entitled Leadership
I am mid-flight from Minneapolis to Seattle. I am enjoying every minute of this flight. I travel a lot and today was fortunate to get...
Discover Your Inner Superhero
The journey of discovery toward stopping speeding bullets and leaping tall buildings in a single bound can be rather extraordinary. We'll see if we can...
Rethink Possible & Customer Loyalty
I live and love the iLife. In making the transition from Blackberry I became an AT&T customer by default. I have experienced dropped calls and...
Talking About My Generation
Over the last couple weeks, I have been talking about the generations. My Maine keynote on the topic was covered by writer Jim Baumer: {Live...
The Adventurous Spirit
Incoming call. "Hey Ryan...what are you up to? We are heading down to South America. Starting it out in Caracas, Venezuela man. Going to be...
The Gift of Wisdom
What a week! Returning to the Twin Cities from a 10 day trip that included two keynotes and a surprise weekend visit with Mom for...