Take Ownership of the Customer Experience
I recently visited the website of a prominent sports apparel business to order some expensive Adidas for my 16 year old. I’m a busy, working mom and...
Read More
How to Improve Engagement and Sales Performance
While salespeople are more engaged than non-sales employees, they’re still looking for other opportunities. Our research found that 42 percent of...
Read More
Lead Yourself First
When Elizabeth Hurley was in college in Chicago, she worked as a waitress at my favorite pizza place in the world, Giordano’s, slinging deep-dish...
Read More
Practice Love
I was standing in Central Park at sunset a few Saturdays ago. Standing to honor my best friend and his brand-new marriage. I have given a few...
Read More
The Psychology of Managing Your Career
I turned the corner coming out of my neighborhood coffee shop and bumped into Eric. It was the second time in two weeks I’d seen the...
Read More
Tom Pfeifer: The Future of Sales Leadership
I walked off the stage and was greeted with a high five and a huge smile from Tom Pfeifer. I knew that meant “job well done.”
Read More
The Mindful Leader Inside EY
“Close your eyes. Now take a moment to notice the sensations of breathing where you feel it most prominently. Maybe that’s feeling the air moving in...
Read More
Born to Run
I love New York, especially in December. It’s alive with the holiday spirit. The people. The lights. The energy. The views from One World...
Read More
Julie Faupel: Getting Closer to Your Customer
I first met Julie Faupel during a week-long personal growth retreat. The retreat required a total digital detox and abstinence of any conversation...
Read More
12 Geniuses Podcast: Fighting the Fear of Failure
My friend and frequent collaborator Don MacPherson launched 12 Geniuses to “help leaders around the world understand how the workplace is changing so...
Read More
3 Keys To Breakthrough Sales Performance
Fifty-seven percent of sales reps expect to miss their quotas this year. That number will continue to increase. It’s not surprising — given that...
Read More
Bulletproof Radio: How to Do What You Love
If you’ve been reading this blog for a while, you already know that my morning routine is a sacred time for me, and it includes Bulletproof coffee. I...
Read More