Winning with Total Client Experience
“As Aristotle said, ‘Excellence is not an act, but a habit.’ We’re establishing the habit of excellence.” ~ Chris Reynolds, CEO of Investment...
How Flywheel Takes Spinning to the Next Level
I had never taken a spin class. So I was a little confused why our game plan was to get up at sunrise on Sunday morning and drive a half hour to a...
Five Lessons I’ve Learned
A week into my my month-long sabbatical, I’ve been reflecting on how my business has grown and what I’ve learned over the past six years as an...
The Show Must Go On
I love live music. For my money. seeing a great live show is the best form of entertainment on the planet. That’s why I was bummed out when I heard...
What Do Elite Performers Do Differently?
“Competition proves excellence.”
Is Customer Love Fueling Your Organization?
The best brands are known for great customer experiences.
How to Stop Negotiating
Are you regularly negotiating with clients over price?
Defining Moments
“I lost my dad. I don’t share that for sympathy. I definitely don’t want you to feel bad for me. It’s part of my journey. I am incredibly fortunate....
Think Like an Owner
Are you ALL IN in the work you’re doing? It’s an interesting question. I recently challenged myself to consider if I’m leaving any of my own...
What Impact Do You Have on Others?
I was winding down a day of leadership development with Direct Energy in Houston and was asked the question:
The Most Expensive Vacation of My Life
I celebrated last summer with a four-day work week. Taking every Friday off was a great summer plan, but one day a week simply wasn’t enough time to...
Leadership Isn’t a Job
Think about the people who’ve helped you get where you are today. Have you had an extraordinary leader or mentor who’s made an impact on you? If...
Don’t Let Fear Hold You Back
It was 3 a.m. and my mind was racing. I couldn’t sleep. My worst fear was becoming my reality. I am a failure.
What Makes You Different?
Any effective sales pro needs a compelling answer. And in the new world of work, there’s plenty of upside for anyone who can answer that question and...
$3.15 an Hour
$3.15 an hour. I was a kitchen attendant at a full-service restaurant inside the theme park SeaWorld. Mama Rosa’s Italian restaurant was located...