Winning with Total Client Experience
“As Aristotle said, ‘Excellence is not an act, but a habit.’ We’re establishing the habit of excellence.” ~ Chris Reynolds, CEO of Investment...
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How Flywheel Takes Spinning to the Next Level
I had never taken a spin class. So I was a little confused why our game plan was to get up at sunrise on Sunday morning and drive a half hour to a...
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Five Lessons I’ve Learned
A week into my my month-long sabbatical, I’ve been reflecting on how my business has grown and what I’ve learned over the past six years as an...
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The Show Must Go On
I love live music. For my money. seeing a great live show is the best form of entertainment on the planet. That’s why I was bummed out when I heard...
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Is Customer Love Fueling Your Organization?
The best brands are known for great customer experiences.
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Defining Moments
“I lost my dad. I don’t share that for sympathy. I definitely don’t want you to feel bad for me. It’s part of my journey. I am incredibly fortunate....
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Think Like an Owner
Are you ALL IN in the work you’re doing? It’s an interesting question. I recently challenged myself to consider if I’m leaving any of my own...
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What Impact Do You Have on Others?
I was winding down a day of leadership development with Direct Energy in Houston and was asked the question:
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The Most Expensive Vacation of My Life
I celebrated last summer with a four-day work week. Taking every Friday off was a great summer plan, but one day a week simply wasn’t enough time to...
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Leadership Isn’t a Job
Think about the people who’ve helped you get where you are today. Have you had an extraordinary leader or mentor who’s made an impact on you? If...
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Don’t Let Fear Hold You Back
It was 3 a.m. and my mind was racing. I couldn’t sleep. My worst fear was becoming my reality. I am a failure.
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What Makes You Different?
Any effective sales pro needs a compelling answer. And in the new world of work, there’s plenty of upside for anyone who can answer that question and...
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$3.15 an Hour
$3.15 an hour. I was a kitchen attendant at a full-service restaurant inside the theme park SeaWorld. Mama Rosa’s Italian restaurant was located...
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