What Happens When a Sales Pro Loses Confidence?
Halfway through our first cup of coffee, we cut to the chase. She’d asked to meet for a specific reason.
Advice I Would Give My 22-Year-Old Self Today
Who’s coming with me?
How to Get Unstuck
I’ve shared the story of my career journey and how I got “unstuck.” In 2009, I made the decision to leave a secure corporate job that I had enjoyed...
Handling Criticism: Transforming Negative Feedback into Growth
I walked off the stage feeling great. I’d delivered a solid keynote that was met with appreciation and positive feedback from the meeting planner.
Change Is a Process, Not an Event
“That isn’t you. That isn’t living inside your heart. You let fear take over.” I took another step and then another. The elevation on our hike had...
Teaching Sells: 5 Ways to Succeed in Sales
“We’ll compete on price every single time unless our people show up with insight and perspective that has real impact for the customer. I need to...
The Puppy Dog Close
Since I am fond of talking about why everyone ignores your email sales pitch, I’m occasionally on the receiving end of examples of awful cold pitches...
My Heart Is in Cleveland Today
I needed help on Sunday morning. I could handle the route every other day of the week but on Sunday the load was too large.
Rethinking HR and the Future of Work
I was sitting in the cheap seats. There were probably 1,000 people in the audience and the speaker was doing a decent job holding my attention, which...
Leadership Lessons from the Kitchen of Gavin Kaysen
A short walk. One block from my front door, to be precise.
Leading People Through Dark Alleys
60 Minutes is a Sunday evening ritual for me. I love the interviews. Charlie Rose is one of my favorites. He hits hard. I recall him interviewing...
The Crowd Goes Wild
It was game day! A beautiful Sunday afternoon in the summer as we headed to the ballpark. All of us hometown fans were dressed in our spirit wear –...
How Much Does an Appendectomy Cost?
My side hurt. Bad. I was doubled over in pain, waiting in the emergency room. After a brief exam and some X-rays, the diagnosis was in. My appendix...
How to Unleash Your Inner Superhero
Why am I going second? Julie, seriously this has to be a mistake. Right? It makes absolutely no sense.
My Journey Home
I arrived on the doorstep of Cabin #5. This tiny cottage in the woods was going to be home for the next nine days. I noticed a small plaque next to...