Chief Experience Officer
Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?
I’m a Working Mother & There Is No Such Thing as Work-Life Balance
Today’s post is by Lynn Mandinec, Business Manager at Ryan Estis & Associates. Lynn works closely with REA clients to design the right program and...
How Will You Be Remembered?
Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...
6 Keys to Overcoming Internal Resistance
It was my first day at my new job in outside sales. While I’d worked in inside sales for several years, I had never made a cold call or presented for...
How to Perform Better Under Pressure at Work
How do you prepare for moments of major opportunity – and perform under major pressure?
5 Keys to Get a Better Return on Sales Training
The best sales organizations invest in creating a culture of continuous learning. But how do you know when you are getting a good return on...
Do Customers Respond To Your Email Pitch?
I recently received a long email pitch that included links to an online portfolio of work, website, blog and corresponding articles. Following his...
Qualities of a Good Sales Team Leader
The traits of a good sales producer and the qualities of a good sales team leader are very different.
8 Rookie Management Mistakes to Avoid
Welcome to leadership. You’re now a manager, with direct reports. Congratulations!
5 Keys To Convert A Warm Lead
How do you respond when a warm lead hits your email inbox?
Are You Ready for Disruption?
This week, I watched late-night cable news pundits speculate on why Jeff Bezos would scoop up The Washington Post for pocket change (less than 1% of...
The Trust Gap
This week I had the great privilege of working with AgStar Financial Services, one of the Twin Cities’ Top Places to Work (for 3 consecutive years)....
What Gifts Are You Giving?
We don’t succeed alone. Odds are, someone reached out and contributed in a significant way to help you become the leader, person and professional...
The ECCO Shoes Service Mindset
Last week, I visited the US headquarters of ECCO Shoes. Before speaking with the ECCO team, I sat down with Dave Quel, President of ECCO USA, to...
Wall Street Excess: My Interview with Turney Duff
Turney Duff spent 15 successful, addictive, tumultuous years working on Wall Street. After earning millions of dollars and finding himself in rehab...