B2B Customer Experience: From Transactional to Transformational
I spend a lot of time in rooms with senior sales leaders and revenue executives. And over the past several years, I’ve watched the conversation...
From Volume to Value: The Case for Authentic Intelligence
One topic has dominated the agenda of every SKO I have participated in so far in 2026: The adoption of artificial intelligence and more precisely,...
The Problem Is the Opportunity
I’ve been going to the same dry cleaner for over a decade. Loyal customer. Never had an issue. Last month, I picked up my clothes, drove home, and...
Customer Experience Digital Transformation: A Human-Centered Approach
Walk into most boardrooms and ask about customer experience digital transformation, and you’ll hear about platforms, integrations, and roadmaps.
Customer Centric Selling: A Human-Centered Path to Performance
Customer centric selling has become a strategic priority for many executive teams, taking center stage in annual plans and sales kickoffs.
Sales Growth Strategies for the Human-Centered Enterprise
The old playbook of sales growth strategies was built on volume and pressure. Ramp up the activity, turn up the urgency, and people will move through...
Essential Change Management Skills for Every Sales Leader
You’ve launched a new go-to-market motion, rewritten the sales comp plan, and layered in cutting-edge tech to accelerate it — yet 6 months later,...
Sales Manager Skills for Human-Centered Growth
All too often, we promote our best sellers into management and hope the rest works itself out. We assume sales manager skills will simply develop on...
Sell for Impact With a Consultative Sales Approach
A consultative sales approach is how great sellers turn conversations into collaboration.
11 Best Sales Tactics That Win With Modern Buyers
Today’s sales landscape has changed. Buyers are more informed. More skeptical. And more allergic than ever to the tired sales tactics that have...
The Biggest Blind Spot in B2B Sales: The Customer Decision Making Process
Too often, we try to move buyers through our pipeline — on our timeline, with our messaging — without considering where they are in their decision...
Sales Skills That Set Top Performers Apart
Sales skills have changed, and the best reps aren’t the loudest in the room.
How Great Leaders Turn Fear into Focus
We’re leading in a time defined by disruption. Exhaustion, overwhelm, and uncertainty have become the baseline of work. And in the middle of all that...
Leadership Development Planning for Human Centered Growth
Every business outcome —innovation, expansion, sustainability — rises and falls on leadership. Yet many organizations still approach leadership...
Improving Sales Team Productivity Without Burnout
Can you tell the difference between a sales team that’s busy and one that’s truly productive? Calendars may be full, dashboards overflowing with...