Sales Performance

All

All
Customer Experience
Innovation
Leadership
Personal Growth
Sales Performance

Why I Quit Playing Golf

I quit my job in January of 2009. I had that job for 15 years. People warned me the timing was all wrong. I was...

How to Have More Courageous Conversations

What conversations are on your calendar? What’s your plan to make those conversations matter? The end of the year is often a time for reflection....

How to Build Trust

Trust. It’s the foundation of every great relationship. And great relationships are required to thrive. If you don’t trust the people around you, it’s almost...

A Daily Gratitude Practice

I often think about the people who have helped me become the person I am today. My mom. My dad. My brother. My team. My...

5 Ways to Create Accountability -- and a High-Performance Culture|high performance culture

5 Ways to Create a High-Performance Culture

Most leaders face a delicate balancing act in creating a high-performance culture: How do you hold your team accountable to high standards, help them make...

A Story of Hope, Healing and Helping Others

He couldn’t shake the splitting headaches. During a routine doctor visit he talked through the possible triggers. Too much caffeine? Sinuses? Stress? Finally, in...

3 Defining Moments That Shaped My Life

I assumed they didn’t want to be in the room. I should never make assumptions. In truth, that was based completely on my own life...

How the Sacramento Kings Completely Transformed Their Sales Strategy

Phil Horn found himself at a crossroads. As Vice President of Ticket Sales and Service for the NBA’s Sacramento Kings, his job was to fill...

Winning with Total Client Experience

“As Aristotle said, ‘Excellence is not an act, but a habit.’ We’re establishing the habit of excellence.” ~ Chris Reynolds, CEO of Investment Planning Counsel...