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Turning Customers Into Brand Evangelists
I ran into my favorite barista recently. She greeted me the way she always does, with a big hug. If you know my story about...
3 Keys to Leading a Next-Generation Sales Organization
“We have to do a much better job of attracting world-class talent. We need to get our talent up to speed and keep them engaged...
Living with a SEAL: My Conversation with Jesse Itzler
‘How many pull-ups can you do?’ I did 8. After 30 seconds, I did 6 more. After 30 more seconds, I did 3 or 4...
Why I Quit Playing Golf
I quit my job in January of 2009. I had that job for 15 years. People warned me the timing was all wrong. I was...
How to Have More Courageous Conversations
What year-end conversations are on your calendar? What’s your plan to make those conversations matter? The end of the year is often a time for...
How to Build Trust
Trust. It’s the foundation of every great relationship. And great relationships are required to thrive. If you don’t trust the people around you, it’s almost...
A Daily Gratitude Practice
I often think about the people who have helped me become the person I am today. My mom. My dad. My brother. My team. My...
5 Ways to Create a High-Performance Culture
Most leaders face a delicate balancing act in creating a high-performance culture: How do you hold your team accountable to high standards, help them make...
A Story of Hope, Healing and Helping Others
He couldn’t shake the splitting headaches. During a routine doctor visit he talked through the possible triggers. Too much caffeine? Sinuses? Stress? Finally, in...
3 Defining Moments That Shaped My Life
I assumed they didn’t want to be in the room. I should never make assumptions. In truth, that was based completely on my own life...
How the Sacramento Kings Completely Transformed Their Sales Strategy
Phil Horn found himself at a crossroads. As Vice President of Ticket Sales and Service for the NBA’s Sacramento Kings, his job was to fill...
Winning with Total Client Experience
“As Aristotle said, ‘Excellence is not an act, but a habit.’ We’re establishing the habit of excellence.” ~ Chris Reynolds, CEO of Investment Planning Counsel...