Customer Experience

All
  • All
  • Customer Experience
  • Innovation
  • Leadership
  • Personal Growth
  • Sales Performance

What do you like to do when you aren’t working?

Best relationship building question...EVER! Flip the script at the next cocktail party you attend.  Ask this question instead of the old standard, "so, what do...
Read More about What do you like to do when you aren’t working?

Best Week Ever

This is my best week ever. At the close of business yesterday we surpassed our single one week revenue record on the speaking/training side of...
Read More about Best Week Ever

A Celebration of Life

We will honor my father today in a memorial service that will celebrate his life. For more than three hours last night our family received...
Read More about A Celebration of Life

In Loving Memory: Hal Estis, 1932-2011

My father passed away this weekend after a hard-fought battle with cancer.  Our family was inspired by his strength and is grateful for the continued...
Read More about In Loving Memory: Hal Estis, 1932-2011

What vs How

It's quite likely what you do isn't all that different or special.  There are others that probably do what you do.  Who charge about what...
Read More about What vs How

Legacy, Love & Life Lessons

Legacy. It’s a powerful word we often don’t consider in the living that consumes us. The deadlines, meetings, commitments, responsibilities, decisions and pressure can mask...
Read More about Legacy, Love & Life Lessons

A Modern Perspective on the Generations & Engagement

This week I got to check out the new digs of Modern Survey and catch up with employee engagement guru and company president, Don MacPherson....
Read More about A Modern Perspective on the Generations & Engagement

How Many Books Are You Going To Write This Year?

How many books are you going to write this year? How many? That was the question on my mind as I walked into the restaurant....
Read More about How Many Books Are You Going To Write This Year?

Where will you be 5 years from now? {My 5 Year Plan}

I hired a coach a little over two years ago. I wanted her to evaluate my work product and provide feedback. Specifically, I wanted to...
Read More about Where will you be 5 years from now? {My 5 Year Plan}

Commitment Phobia & The Sale

Fear of commitment is a problem.  Especially if you are a sales professional. Too many salespeople present to share information without a focus on securing...
Read More about Commitment Phobia & The Sale

Growth is a Team Sport

We all need help. Critical insight and expert outsider perspective help to shore up performance gaps and clarify priorities. Constructive criticism and high counsel are...
Read More about Growth is a Team Sport

I have a Dream

Through passionate words and purposeful action his dream ignited a movement...and made the world a better place.
Read More about I have a Dream

Sustainable Growth Starts Here.

Let's do this.