Customer Experience

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Customer Experience
Innovation
Leadership
Personal Growth
Sales Performance

The Hardest Lesson I’ve Ever Learned About the Power of the Mind

I could feel my heart starting to pound. A wave of anxiety washed over my chest as I realized I was next in line. Pull...

How I’ve Found My Work-Life Blend

It was Sunday night and Ryan’s flight was delayed. He needed assistance reworking transportation in both his departure and arrival cities. Sunday night. I was...

Creating My Next Breakthrough

“You won’t have access to a phone or computer for the entire week.” I paused. I was exploring the idea of attending a personal growth...

How Data-Driven Storytelling Drives Sales Growth

Tim Minahan is CMO at technology powerhouse Citrix. His role puts him directly at the intersection of the changing relationship between sales and marketing. I...

Every Problem Is an Opportunity

“Lynn, we have a problem.” I’m occasionally on the receiving end of this news from Ryan — which I’ve actually come to expect given the...

The Overwhelmed Customer

“Busy is the new fine” and it’s having an impact on the way customers decide. Sure, customers have more information available to them than ever...

Dealstorming: Sales Genius Is a Team Sport

I laughed. I cried. I took 5 pages of notes. I was ready to change. After the keynote presentation, I waited. I had to meet...

Living the Dream

Think of one person in your life who’s helped you get where you are today. If you want to have a powerful moment of human...

Show Me a Better Cold Pitch

The assault on my inbox continues. I am following up to schedule a quick introductory call to discuss your talent acquisition initiatives that may require...