Lawrence F. Flick IV: The Entrepreneurial Journey
I recently had the opportunity to spend the day with a very successful and inspiring entrepreneur, Lawrence F. Flick IV. The chairman and CEO of...
5 Keys to Counter a Slow Start in Sales Performance
Professional sales people understand the importance of getting off to a fast start to the fiscal year. Momentum matters. This is the last day of...
Learning To Compete Through Sibling Rivalry
It was still dark outside as we walked over the hill toward the football field. Just after 6:00 am last Friday on a brisk Texas morning. The plan had...
Improving Customer Service: The Art of Anticipation
Anticipation is the key ingredient to creating a remarkable customer experience. When a customer is met with the surprise and delight of having their...
Why Facebook’s Social Graph Matters to Business
Big news out of Facebook this week with the introduction of Graph Search, a new search tool for finding people, photos, places and interests in a way...
43 Reasons to Buy What You’re Selling
I’ve talked about the sales and marketing of professional sports on this blog before. It’s a very competitive environment, where people have to blend...
Top 10 Posts of the Year
Thank you for your readership in 2012! During my year-end review I spent a little time reviewing the most popular posts published on the blog this...
Understanding the “How” Advantage
Did I help somebody today without expecting anything in return?
How The Sales Pro Uses December to Jump Start a New Year
Tis the season! December represents a natural slowdown in the pace of business as people begin to embrace the holiday spirit. Top producers know this...
Nov 16 Leadership Development News From Ryan Estis
I wanted to share some of my favorite leadership development links I came across this week, including some advice on change innovation, productivity...
How Ritz-Carlton Delivers Amazing Customer Service
I had just arrived a couple days early for an event in St. Thomas, squeezing in a little R&R with my girlfriend. During a day on the beach, we...
What Happens Next
I couldn’t write fast enough. I was on the edge of my seat and wanted to capture every ounce of content. I had never experienced anything like this.
My Week & His Streak
I was stationary on the East Coast last week working with ERA Real Estate and AT&T.
Make This Your Best Year Ever
I had the good fortune of supporting a client organization that pulled together their top sales producers for a final Q4 push toward the finish line....
A Winning Value Proposition
What do you do? The most frequently asked cocktail party question of all time.