How The Sales Pro Uses December to Jump Start a New Year
Tis the season! December represents a natural slowdown in the pace of business as people begin to embrace the holiday spirit. Top producers know this...
How Ritz-Carlton Delivers Amazing Customer Service
I had just arrived a couple days early for an event in St. Thomas, squeezing in a little R&R with my girlfriend. During a day on the beach, we...
What Happens Next
I couldn’t write fast enough. I was on the edge of my seat and wanted to capture every ounce of content. I had never experienced anything like this.
A Winning Value Proposition
What do you do? The most frequently asked cocktail party question of all time.
Brand Experience Lessons From the Big D
I was staying across the street from AT&T HQ in downtown Dallas last week. I was awake early Friday, enjoying my first cup of coffee and decided to...
You Consider That A Sales Call?
I attend a lot of industry trade events. Two things around them that I have come to expect:
Are You Listening?
I wasn’t listening. Not for a long time. Not what I now consider to be effective, expert listening.
Hold People Accountable. Start With You.
Lesson #34
I Want to Be a Salesman
“I decided tonight I want to be a professional salesman.”
Sales Shift — That Doesn’t Work Anymore
“21 appointments next week!” I proudly offered before ingesting a large amount of a very cold tap beer at our Friday afternoon happy hour to close...
Can Best Buy Make My Dreams Come True?
I had my shopping list:
3 Keys To Sales Leadership
Sales drives the business.
The Status Quo
I sat down for lunch recently with a friend who I hadn’t seen in some time. When I asked how things were going he replied, “status quo.”
Throw Up Nervous: Overcoming Your Presentation Anxiety
Are you nervous before you speak in public?
The 5-Year Plan: Where Will You Be in 5 Years?
I hired a coach a little over two years ago. I wanted her to evaluate my work product and provide feedback. Specifically, I wanted to know if I...