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The Cost of a Bad Hire
“He was a D1 football player. A walk-on who earned a full ride.” I was bragging and so very proud of my first hire as...
Winning in the Experience Economy
It started with Larry Mullen Jr. banging out the opening stomp of "Sunday Bloody Sunday" as the rest of the band, Bono, The Edge, and...
Why Innovative Thinking Doesn’t Happen at Work
Where do you do your best thinking? My research shows that it usually isn’t at work. In fact, when discussing where creativity and big breakthrough...
How to Give a More Effective Presentation
I was sitting in the front row, anticipating the start of the sales kick-off meeting. In 45 minutes, the stage would be mine. I was...
Everything You Need Is Already Within You
Change is a process. Not an event. I try and focus on the process and make a little bit of progress every single day. The...
Is Your Smartphone Addiction a Problem?
“You won’t have access to a phone or computer for the entire week.” I paused. Or to be more accurate, I said “no way.” I...
Disrupt Yourself Before the Market Does
“We need to go to New York and tell them two years. They should actually forecast us losing money for two years. That’s what it’s...
Why Do We Become Complacent and Bored?
“Why do we as people become complacent, comfortable, and bored? ... I have a fire in me. I'm going to start each day with a...
Prepare to Win or Prepare to Discount
“This is the max budget. Can we make this work?” We’ve been asked this question twice in the last 24 hours. I fully expect to...
Leverage the Power Of Celebration
I love NBA basketball, and I’ve been known to express my passion for the game and our hometown team when there are moments worth celebrating....
Overcoming the Fear of Other People’s Opinions
The stories we invent from a place of fear don’t serve us. They aren’t the truth. They’re bullshit. The truth is, the future hasn’t happened....
Disrupting the Furniture Industry
I finally chose my new couch. As soon as I confirmed my order, I had visions of settling in for my standard Saturday afternoon nap....
