Chief Experience Officer
Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?
How Will You Be Remembered?
Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...
Qualities of a Good Sales Team Leader
The traits of a good sales producer and the qualities of a good sales team leader are very different.
8 Rookie Management Mistakes to Avoid
Welcome to leadership. You’re now a manager, with direct reports. Congratulations!
Are You Ready for Disruption?
This week, I watched late-night cable news pundits speculate on why Jeff Bezos would scoop up The Washington Post for pocket change (less than 1% of...
What Gifts Are You Giving?
We don’t succeed alone. Odds are, someone reached out and contributed in a significant way to help you become the leader, person and professional...
The ECCO Shoes Service Mindset
Last week, I visited the US headquarters of ECCO Shoes. Before speaking with the ECCO team, I sat down with Dave Quel, President of ECCO USA, to...
Culture Is a Reflection of How We Lead
Raiffeisen Bank headquarters At the beginning of June, I got an email about delivering a keynote on Friday, June 28…in Romania. I was due for a...
The Performance Review: Interview with Adobe’s Donna Morris
How much does your annual performance review process cost your company, in dollars and man hours? What are the benefits and lasting effects of annual...
Culture is the Character of an Organization
I recently sat down with SmartBrief leadership editor James daSilva to talk company culture. His questions about culture included:
5 Hiring Mistakes to Avoid
When I was working my way up through a sales organization, I looked forward to growing from running my territory to leading an entire region. When I...
Great Leaders Share Information & Help Employees Grow
Every great leader wants to inspire his or her employees and put them in a position to succeed. Our new white paper, “Winning with Culture: How...
Great Leaders Inspire Confidence & Recognize Achievements
How can great leadership and a strong company culture elevate engagement and drive business performance? Our new white paper, “Winning with Culture:...
When Technology Fails During a Presentation
I walked onto the stage last Saturday afternoon in Austin, Texas, and immediately realized something was wrong. As I advanced my slide deck, the...
9 Leadership Lessons From the Best Boss I Had
I walked into the restaurant 5 minutes early for our 6:30 pm reservation. He was waiting to greet me by the bar. He was always 5 minutes early.