How Darden Restaurants Delight Employees
This summer, I had the honor of speaking to a group of managers from Darden Restaurants at St. Regis Monarch Beach. These general managers had flown...
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Chief Experience Officer
Who is in charge of creating the vision and designing the strategy to deliver a world- class experience for your customers? How about for employees?
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How Will You Be Remembered?
Four decades ago, my parents took everything they had and put it into a small starter home in northeastern Ohio. Graduates of Kent State University,...
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Taking the Leap: A Career Transition Story
I want to share a story that has inspired me this week. If you are on the cusp of a career transition or on the quest for meaningful work, I think...
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Qualities of a Good Sales Team Leader
The traits of a good sales producer and the qualities of a good sales team leader are very different.
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8 Rookie Management Mistakes to Avoid
Welcome to leadership. You’re now a manager, with direct reports. Congratulations!
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Are You Ready for Disruption?
This week, I watched late-night cable news pundits speculate on why Jeff Bezos would scoop up The Washington Post for pocket change (less than 1% of...
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What Gifts Are You Giving?
We don’t succeed alone. Odds are, someone reached out and contributed in a significant way to help you become the leader, person and professional...
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The ECCO Shoes Service Mindset
Last week, I visited the US headquarters of ECCO Shoes. Before speaking with the ECCO team, I sat down with Dave Quel, President of ECCO USA, to...
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Culture Is a Reflection of How We Lead
Raiffeisen Bank headquarters At the beginning of June, I got an email about delivering a keynote on Friday, June 28…in Romania. I was due for a...
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The Performance Review: Interview with Adobe’s Donna Morris
How much does your annual performance review process cost your company, in dollars and man hours? What are the benefits and lasting effects of annual...
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Culture is the Character of an Organization
I recently sat down with SmartBrief leadership editor James daSilva to talk company culture. His questions about culture included:
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5 Hiring Mistakes to Avoid
When I was working my way up through a sales organization, I looked forward to growing from running my territory to leading an entire region. When I...
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Great Leaders Share Information & Help Employees Grow
Every great leader wants to inspire his or her employees and put them in a position to succeed. Our new white paper, “Winning with Culture: How...
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The Legends Way
Just after 7 a.m. last Tuesday, I stepped onto the turf at Cowboys Stadium. The seats were empty, but the perspective coming through the tunnel into...
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