Leadership

Reinventing the Hospitality Experience with Crowne Plaza

I arrived in downtown Denver ready to close my week at the 2017 Crowne Plaza General Manager Service Training Summit. I was excited to work with this...

Master the Art of Storytelling with Kindra Hall

Do you have a presentation, speech or wedding toast you want to crush?

Do You Have Permission to Make Mistakes?

“You are so stupid!”

The Cost of a Bad Hire

“He was a D1 football player. A walk-on who earned a full ride.”

Everything You Need Is Already Within You

Change is a process. Not an event. I try and focus on the process and make a little bit of progress every single day. The learning never stops. It...

Leverage the Power Of Celebration

I love NBA basketball, and I’ve been known to express my passion for the game and our hometown team when there are moments worth celebrating.

Disagree and Commit to Get Things Done

“Disagree and commit” is a principle I originally came across while learning about the leadership philosophy at Intel.

Rethinking HR and the Future of Work

I was sitting in the cheap seats. There were probably 1,000 people in the audience and the speaker was doing a decent job holding my attention, which...

Leadership Lessons from the Kitchen of Gavin Kaysen

A short walk. One block from my front door, to be precise.

Leading People Through Dark Alleys

60 Minutes is a Sunday evening ritual for me. I love the interviews. Charlie Rose is one of my favorites. He hits hard. I recall him interviewing...

3 Things Innovative Leaders Do Differently

Everybody’s talking about innovation. Of course, everybody wants to innovate. We’re living in a disruptive time. Most of the business conferences I...

How to Have More Courageous Conversations

What conversations are on your calendar? What’s your plan to make those conversations matter?

How to Build Trust

Trust. It’s the foundation of every great relationship. And great relationships are required to thrive.

5 Ways to Create a High-Performance Culture

Most leaders face a delicate balancing act in creating a high-performance culture: How do you hold your team accountable to high standards, help them...

3 Defining Moments That Shaped My Life