Customer Experience is a Contact Sport
I had the good fortune of delivering the Day 2 keynote address this morning at the International Customer Management Institute ACCE 2012 Conference &...
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Pass the Sledgehammer
I glanced over at Don MacPherson. He didn’t look much better than I was feeling. A few minutes past 8:00 am we were both standing on an asphalt...
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You Better Be Good
I opened my eyes 5 minutes before the alarm clock sounded. 5:25 a.m. Atlanta. Still half-asleep. I was into the third day of a 3 city, 3 keynote...
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What Inspires You To Make Art?
I was fortunate to find myself in Miami this weekend for the incredible Art Basel show featuring works by more than 2,000 artists of the 20th and...
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Influential Leadership & Yesterday’s Keynote
Yesterday I had the privilege of delivering the luncheon keynote address to the 1,000 volunteer leaders gathering in Washington D.C. for the annual...
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My Walk Through The City of God
I recently returned from my first visit to Caracas, Venezuela. This was my first trip for business to South America and I was inspired by the...
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Fear & Career: Managing Change
You may recall my recent writing about career and life transition through the lens of perspective offered from the experience set of Twin Cities...
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Stop Looking Over My Shoulder
Are you the VP of Sales that mandates a walk through of the entire pitch deck script? Do you take over the call and dominate the conversation when...
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