Are You a Chief Experience Officer?
Today’s post is by Lynn Mandinec, the business manager at Ryan Estis & Associates. She’s worked with Ryan for more than 20 years and helps match...
Finding Meaningful Work
I had a spectacular holiday that included love, gratitude, plenty of red wine and way too much good food. Coming home is always a wonderful way to...
Weekend Reading: November 23
I wanted to share some of my favorite links I came across this week, including some advice on social media, productivity and career development. What...
My Favorite Teacher
Do you have a favorite teacher? Do you recall what made your favorite teacher special?
Coronado Island Reflections
The weather is San Diego perfect this morning. I have spent the last couple days on Coronado Island designing a new course we’ll be offering in our ...
The Standing O
A round of applause acknowledges a job well done. It’s a sign of appreciation for the preparation and effort. Sometimes it’s earned. Often it’s...
A Healthy Addiction To Change
Discussing scope of work details over dinner is never a bad thing, particularly when the setting is Newport Beach. In doing so last week I also...
Inventing The Future
What inspires you to unleash creativity? The big ideas and breakthrough thinking that will move you and your organization closer to the future you...
Good Taste
Play big. Great advice.
Being A Great Place To Work
The Minneapolis/St. Paul Business Journal has named its 2012 Best Places to Work honorees. An exceptional group of companies in the hometown...
Next Week is BIG
The stars aligned and I am fortunate enough to have the opportunity to spend time with my two favorite Associations in the same week.
Are You Ready?
The question was posed to me in an email last night around 10 pm. A meeting planner producing a big event in Minneapolis today had a keynote speaker...
Change Starts With You
Today I will be teaching our course on Collaborative Leadership to a small group of executives. The conversation will emphasize the evolution in...
There’s No Place Like Home
Lesson #1
Customer Experience is a Contact Sport
I had the good fortune of delivering the Day 2 keynote address this morning at the International Customer Management Institute ACCE 2012 Conference &...