Year: 2011

All
  • All
  • Customer Experience
  • Innovation
  • Leadership
  • Personal Growth
  • Sales Performance

The Future of Hospitality With McKibbon Hospitality CEO Randy Hassen

“The most important guest is the one right in front of you. Take care of that one and the rest will take care of itself.”...
Read More about The Future of Hospitality With McKibbon Hospitality CEO Randy Hassen

The Power of Celebration

January 11 is one of my favorite holidays. You may have never heard of it, but it’s one I look forward to celebrating at the...
Read More about The Power of Celebration

The Mind of a Leader With Mike Lee

The mind of a leader today requires the self-awareness to understand your behaviors and the emotional intelligence to foster trust and safety with the people...
Read More about The Mind of a Leader With Mike Lee

Lessons from Hell on the Hill

“Tomorrow, an hour into the race, the hill is going silent. We will continue to run, but observe a 20-minute silence. During that period, I...
Read More about Lessons from Hell on the Hill

Why I Wrote a Book with My Brother

“You should have written the book.” We were three margaritas in, and my brother Chad was giving me a hard time for not leveraging my...
Read More about Why I Wrote a Book with My Brother

U2: A Science Project in Service of Art

It was a chilly night in Norman, Oklahoma, when the sky opened up and it started to rain. Running for cover wasn’t a consideration since...
Read More about U2: A Science Project in Service of Art

Make Better Decisions Faster: A Conversation With Paul Epstein

“I can’t decide.” So I didn’t. The truth is, avoiding that hard decision and others like it cost me time, opportunity and cycles of unnecessary...
Read More about Make Better Decisions Faster: A Conversation With Paul Epstein

I Will Be Happy When …

“Are you enjoying your summer?” I stared at that text message from my coach. I thought about it deeply and eventually responded: “Regarding summer, I...
Read More about I Will Be Happy When …

Why We Need to Enable — Not Manage — Performance: A Conversation With John Schneider and Michelle Gouldsberry

Few organizations are better authorities on the evolution of performance management than Betterworks, whose annual State of Performance Enablement report dissects what employers are doing...
Read More about Why We Need to Enable — Not Manage — Performance: A Conversation With John Schneider and Michelle Gouldsberry

Stacking Value to Drive Growth

Did you know 87% of sales opportunities have medium to high amounts of customer indecision? And when you add in economic uncertainty, inflation, supply chain...
Read More about Stacking Value to Drive Growth

The Magic of Creation

concept—> review —> create —> TEST —> iterate A few weekends ago, I hit the pause button to take in the John Mayer solo tour...
Read More about The Magic of Creation

4 Questions to Build Trust in a Team

“How can I support you in the work you are doing?” On the surface, it seems like a simple question. But when sales leaders pose it...
Read More about 4 Questions to Build Trust in a Team

Sustainable Growth Starts Here.

Let's do this.