Year: 2014

All
  • All
  • Customer Experience
  • Innovation
  • Leadership
  • Personal Growth
  • Sales Performance

Take Ownership of the Customer Experience

I recently visited the website of a prominent sports apparel business to order some expensive Adidas for my 16 year old. I’m a busy, working...
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Slow and Steady Wins the Race

Did we get better today? It’s a question I consider every single day. I know that previous success isn’t a very good indicator of future...
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How to Improve Engagement and Sales Performance

While salespeople are more engaged than non-sales employees, they’re still looking for other opportunities. Our research found that 42 percent of sales people are actively...
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More Being. Less Doing.

“You are doing it all wrong.” I was standing on the beach in Mykonos, Greece, chatting with a few locals we had met, when the...
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Lead Yourself First

When Elizabeth Hurley was in college in Chicago, she worked as a waitress at my favorite pizza place in the world, Giordano’s, slinging deep-dish pizzas...
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Practice Love

I was standing in Central Park at sunset a few Saturdays ago. Standing to honor my best friend and his brand-new marriage. I have given...
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The Psychology of Managing Your Career

I turned the corner coming out of my neighborhood coffee shop and bumped into Eric. It was the second time in two weeks I’d seen...
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The Future of Sales Leadership with Tom Pfeifer

I walked off the stage and was greeted with a high five and a huge smile from Tom Pfeifer. I knew that meant “job well...
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The Mindful Leader Inside EY

“Close your eyes. Now take a moment to notice the sensations of breathing where you feel it most prominently. Maybe that’s feeling the air moving...
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Born to Run

I love New York, especially in December. It’s alive with the holiday spirit. The people. The lights. The energy. The views from One World Observatory....
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Julie Faupel on Getting Closer to Your Customer

I first met Julie Faupel during a week-long personal growth retreat. The retreat required a total digital detox and abstinence of any conversation related to...
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12 Geniuses Podcast: Fighting the Fear of Failure

My friend and frequent collaborator Don MacPherson launched 12 Geniuses to “help leaders around the world understand how the workplace is changing so they can...
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Sustainable Growth Starts Here.

Let's do this.